Enterprise
Memory infrastructure for teams running agents at scale.
SSO · SOC 2 Type I in flight (Q4 2026) · Dedicated support · Self-host on Enterprise · 99.9% SLA · Custom retention.
SOC 2 Type I in flight (Q4 2026)
SOC 2 Type II planned (Q2 2027)
HIPAA-ready on Enterprise
GDPR · DPA signed
99.9% SLA
Answers for the people who have to say yes
The three stakeholders on every enterprise AI decision. Their concerns, answered.
Persona 01
AI Platform Lead
You're building the internal platform every product team ships agents on. You need composable memory, not another silo.
Framework-agnostic. CrewAI, LangChain, LlamaIndex, Autogen, Semantic Kernel — all first-class via typed SDKs and the MCP server.
Multi-agent namespaces. Scoped memory per agent in a crew. No context bleed. RBAC at the namespace and memory level.
Observability. Memory lineage, confidence scores, audit API, webhooks on every lifecycle event. Drop into Datadog or your stack.
Persona 02
VP Engineering
You own throughput, reliability, and the bill. You need a vendor that scales and doesn't lock you in.
Self-host on Enterprise. Docker + Helm + Terraform on your own infra under an annual license. Same API. Same SDK. Talk to dev@remlabs.ai.
99.9% monthly SLA. Credits back on breach. Status page is public. Our uptime is your uptime.
Exportable by design. Every memory, graph, dream, and embedding exports to JSON, Parquet, or NDJSON. Portable end-to-end.
Persona 03
Security & Compliance
Your job is to say "no" until the answer is "yes, with these controls." Here are the controls.
Encryption envelope. AES-256 at rest, TLS 1.3 in transit, customer-managed keys available on VPC. Data never leaves your region.
SSO + SCIM. SAML, OIDC, and SCIM provisioning. Role-based access logged and queryable through the audit API.
Compliance posture. SOC 2 Type I in flight, target Q4 2026. Type II planned Q2 2027. HIPAA-ready on Enterprise. GDPR and CCPA — DPA signed pre-sales. Pen tests scheduled Q3 2026.
Compliance & controls
What we have. What we're finishing. What you can self-serve.
SOC 2 Type I
In flight, targeting Q4 2026. Scope covers security, availability, and confidentiality trust services. Auditor to be named publicly. Controls summary available under NDA.
In flight · Q4 2026
SOC 2 Type II
Planned Q2 2027, follows Type I observation period. Roadmap commitment, not yet started.
Roadmap · Q2 2027
HIPAA
BAA-ready. PHI-safe namespaces. Encryption envelope, access logs, and audit trails meet the Technical Safeguards rule.
Via self-host
GDPR / DPA
Data Processing Agreement signed pre-sales. Standard Contractual Clauses. Data residency controls.
Signed on request
Encryption at rest
AES-256 encryption on all persistent storage. Customer-managed keys available on VPC and self-host.
AES-256
Encryption in transit
TLS 1.3 for all API and web traffic. HSTS, certificate pinning, HTTP/3 enabled on the edge.
TLS 1.3
Single Sign-On
SAML 2.0 and OIDC. Tested with Okta, Azure AD, Google Workspace, JumpCloud, and Auth0.
SAML + OIDC
SCIM provisioning
SCIM 2.0 for just-in-time user provisioning, deprovisioning, and group sync.
SCIM 2.0
Role-based access
RBAC on every memory, namespace, channel, and dream strategy. Custom roles available on Enterprise.
RBAC
Audit logs
Every admin action, API key use, and data access logged. Queryable via Audit API. SIEM streaming on request.
API + SIEM
Data residency
US-East-1 is the live primary region today. EU (Frankfurt), US-West, and APAC (Sydney) are on the roadmap and available for Enterprise customers on request via a dedicated instance. Your data stays put.
US-East live EU / APAC roadmap
Deployment options
Pick the tenancy model that matches your risk appetite and procurement cycle.
Managed Cloud
Fastest to value
Shared tenancy with per-tenant encryption envelope. Ship in minutes, not quarters.
Zero infra to operate on your side.
Encrypted per-tenant. Isolation on read, write, and consolidation.
99.9% monthly uptime SLA on paid tiers, with credits.
US-East-1 live today. EU (Frankfurt), US-West, APAC (Sydney) on the roadmap — Enterprise dedicated instance on request.
Dedicated VPC
Isolated, operated
Your cloud account, our operator. Single-tenant compute, network, and storage.
Runs in your AWS, GCP, or Azure account.
Customer-managed keys (KMS, Cloud KMS, Key Vault).
Private networking. Zero public API surface.
We run the control plane so you don't page on consolidation jobs.
Self-Host
Sovereign
Air-gapped friendly. Docker, Helm, and Terraform. Your infra, your rules.
Single-image Docker build. SQLite or Postgres backends.
Production Helm chart with HA, autoscaling, and backups.
Terraform modules for AWS, GCP, Azure, and bare-metal.
Offline-capable. No phone-home. Annual license model.
SLA & service credits
Uptime commitments per plan, with credits automatically issued on breach.
Tier
Support
Uptime
Service credits
Free
Community (Discord, GitHub).
99.9%
No credits. Best-effort recovery.
Pro
Email support, 12h business-day response.
99.9%
10% monthly credit below 99.9%. 25% below 99%.
Enterprise
Dedicated Slack, 1h P1 response, on-call phone.
99.9%
25% monthly credit below 99.9%. 50% below 99%. Higher targets negotiable per-contract.
Enterprise-only features
Everything Pro gets, plus the controls, support, and surface area a platform team needs to bet their roadmap on us.
Dedicated Slack support
Shared private channel with engineers who actually shipped the features you're using. 1 hour P1 response SLA.
Quarterly business reviews
Usage, roadmap alignment, and architecture review with your engineering lead and ours. Includes private roadmap previews.
Custom consolidation strategies
Work with our research team on domain-specific dream strategies. Private to your tenant. Ship in 2-4 weeks.
Audit API
Every admin action and data access, query by actor, resource, or timeframe. Stream to SIEM via webhook or Kafka.
SSO (SAML + OIDC)
Okta, Azure AD, Google Workspace, Auth0, JumpCloud — and anything that speaks SAML or OIDC.
SCIM provisioning
Just-in-time user create, update, deprovision, and group sync. Deprovisioning propagates within 60 seconds.
Private integration registry
Register your internal tools and services as first-class integrations. Scoped to your org. Versioned, signed, shareable.
Dedicated infrastructure
Single-tenant compute, single-tenant storage, single-tenant noisy-neighbor profile of zero. Enterprise-only.
Design-partner stage
No customer testimonials yet — we're choosing not to ship unattributed quotes.
We're at design-partner stage. If you're a regulated buyer interested in REM, let us know — early customers shape the platform. We'll publish named references once design partners ship into production and sign off.
Direct line to the team
Ready to move memory off the prototype pile?
Book a 30-minute demo with an engineer. Bring your security checklist, your stack diagram, and your worst-case fan-out. We'll walk you through the answer live.